Close-up of a computer screen displaying various financial charts, graphs, and performance metrics with scores and percentage changes.

Expert Business Analysis Solutions

Unlocking Business Potential through Data-Driven Insights

I provide expert business analysis services across a diverse range of industries, including Healthcare, Finance, Technology, Transport, Insurance and Government. I leverage a combination of proven methodologies, including Agile, Waterfall, and Lean, to deliver tailored solutions that meet your unique business needs.

My Expertise:

Requirements Gathering: I meticulously elicit, analyze, and document stakeholder requirements, ensuring a clear understanding of project objectives.

Process Mapping:

Using process mapping tools and standards, I map business processes to streamline workflows, remove bottlenecks, and boost efficiency.

Data Analysis: I leverage data analytics to uncover valuable insights, identify trends, and inform strategic decision-making.

Feasibility Studies:

Carry out feasibility analysis to evaluate project viability and potential ROI.

User Story Mapping: I collaborate with stakeholders to write user stories that effectively capture meet needs and guide development efforts.

My Approach:

Client-Centric: Prioritize your business goals and objectives throughout the entire project lifecycle.

Data-Driven: Base all my decisions and advice on data and facts.

Collaborative: I foster strong working relationships with my clients, ensuring open communication and active participation.

Results-Oriented: Committed to delivering tangible results that drive business value and improve performance.

My Tools:

Utilizing industry-leading tools such as Jira, Confluence, Lucidchart, Miro, Visio to enhance collaboration, streamline workflows, and deliver high-quality deliverables.

Two people at a desk working on laptops and reviewing documents with handwritten notes, pens, and a mouse visible.

Staff Training on Systems and Process

Help your staff perform at their best.

As a Business Analyst Consultant, I specialize in helping businesses optimize their operations through effective staff training. I bridge the gap between business processes and IT systems, ensuring seamless transitions during technology upgrades and system implementations. My services include:

Business Process Analysis & Documentation: Analyzing current workflows, identify inefficiencies, and document clear, concise Standard Operating Procedures (SOPs).

IT System Training: I provide comprehensive training on new and existing IT systems, covering all aspects of their usage and functionality.

Knowledge Transfer: Facilitate effective knowledge transfer between departments and individuals, ensuring smooth operations and minimizing disruptions.

Operational Readiness: Assist businesses in preparing for and transitioning to new systems and processes, ensuring a smooth and successful go-live.

Improved efficiency and productivity through streamlined processes and well-trained staff.

Reduced risk associated with system upgrades and transitions.

Enhanced employee knowledge and skills leading to increased job satisfaction and performance.

Improved communication and collaboration within the organization.

A laptop on a desk displaying a website about healthy food, with a cactus in a white pot on the left and a glass bottle on the right, a magazine partially visible on the left, and a computer mouse on the right. In the background, there is a large screen and speaker, with a window showing a green outdoor scene.

Website Development

Creating Engaging Online Experiences

I craft custom, visually appealing, user-friendly websites to meet your business goals.

Services:

Website Design & Development: Unique, responsive sites tailored to your brand.

E-commerce: Secure, feature-rich online stores with smooth checkout.

Maintenance & Support: Regular updates, backups, performance boosts, and quick technical help.

Approach:

Collaborative: Partner with you to realize your vision.

User-Centered: Design intuitive and engaging user experiences.

Data-Driven: Use analytics to enhance performance and conversions.

Results-Oriented: Focus on boosting traffic, conversions, and brand awareness.

Let me help you:
Build a strong online presence, elevate your brand, increase engagement, drive sales, and stay competitive.

People working on computers in an office, with multiple screens displaying code.

Software Market Scan & Solution Selection

Helping You Find the Right Software, Not Just Any Software.

At ZED Consulting, we specialize in helping organizations navigate the complex software landscape. Whether you’re replacing legacy systems, exploring digital transformation, or scaling your operations — choosing the right solution is critical.

With deep experience across enterprise asset management, customer service platforms, procurement systems, and niche SaaS tools, we deliver structured, unbiased market scans to help you shortlist, assess, and select fit-for-purpose software solutions.

What We Offer:

1. Software Market Scans

We conduct structured scans of the software market, identifying potential solutions aligned with your business, technical, and compliance requirements.

2. Requirements Discovery & Workshops

Through facilitated workshops, we engage your stakeholders to define functional and non-functional requirements — from user roles to integration needs.

3. Vendor & Product Evaluation

We build comparison matrices and scoring models to evaluate shortlisted products based on price, functionality, user experience, data sovereignty, and more.

4. Options Papers & Executive Reporting

We prepare clear, decision-ready reports with pros/cons, risks, and recommendations — ideal for executive teams, procurement panels, or board approvals.

5. Solution Selection Support

From demo coordination to RFP support and vendor engagement, we stay by your side until the right decision is made.

Past Platforms We’ve Assessed or Delivered:

ERP & Procurement: SAP (Various Modules)

CRM: Microsoft Dynamics

Asset Management: IBM Maximo

Contract Management: Contract Eagle

Data & Reporting: Microsoft Power BI

SaaS Solutions: GetHomeSafe

Project Management: Jira

Integration Platforms: Microsoft Azure

Contact Centre: AWS Amazon Connect

...and many more.